We aim to provide a prompt and efficient response to all our clients' insurance needs. If you are dissatisfied with any aspect of our service we endeavour to ensure that the matter is investigated quickly and independently and to remedy any shortcomings as soon as possible. 

Making A Complaint 

You may make a complaint in writing (by letter or email) or by telephone, in the first place to your usual contact or to our complaints coordinator:

• By email: sales@beeelec.com

• By post: Beeelec Technology. Co. Ltd., Complaints Coordinator, No.5, Xinyuan North Fifth Road, Ludong Village, Humen Town, 523939 Dongguan, P.R.China 

• By phone: +0086-13925799591.

  
  

  
  

How do we handle complaints

We will try and resolve your complaint as soon as possible. If necessary, your complaint will be passed on to one of our senior managers who is not involved in the matter or, if appropriate, our Compliance Officer. In case your complaint should be directed to another party, we will do this on your behalf within 3 business days and, by way of what will constitute our final response, tell you to whom it has been redirected and why.

We undertake to: 

• Acknowledge receipt of your complaint in writing within 3 working days;

• Investigate and respond to your complaint with a proposed solution, where appropriate, within 3 weeks of the date of your complaint; or 

• Within the same timescale if appropriate, write to you explaining the reasons why we need further time to investigate the matter you have raised.

If you disagree with our proposals

We operate a two-tier internal complaints handling procedure. If you are dissatisfied with our final response, you may refer the matter to our Chief Executive Officer at the address above or, using the following contact details: 

Email: sales@beeelec.com

If We Do Not Hear From You

If we receive no reply to our final response within 8 weeks of that, we are entitled to, and will, treat your complaint as closed. 

Learning From Our Clients' Feedback

We strive to improve our service at all times. We will ensure that the lessons learnt from your feedback are incorporated into our internal monitoring systems to reduce the possibility of recurrence.